Who are we and why should you join us?
BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.
As a Market and Consumer Insights Analyst at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.
What are we looking for?
We’re seeking a Market and Consumer Insights Analyst to lead research and reporting that informs both global and domestic marketing strategy at BetterHelp. In this high-impact, cross-functional role, you'll play a key part in shaping how we understand and engage our users (customers) across channels and geographies.
This is a cross-functional role focused on storytelling, research, and strategic thinking. You’ll work closely with teams across marketing, lifecycle, product, and member success to bring consumer insights to life. This is a research role that does not require deep technical skills, but you should be confident working with data.
What will you do?
Who are we and why should you join us?
BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.
As the Director of Therapist Onboarding at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.
What are we looking for?
We are seeking an experienced, strategic, and operationally minded Director of Therapist Onboarding to lead our global therapist onboarding function. This individual will oversee a large, cross-functional team responsible for onboarding and credentialing thousands of licensed providers across the U.S., EU, and other emerging markets. This role is pivotal to the success of our Provider Network—ensuring we scale efficiently, maintain quality, and adapt quickly as we expand into new provider categories and geographies.
You will not only own the day-to-day operations of therapist onboarding but also shape the long-term strategy for growing and evolving our provider ecosystem. This includes building scalable processes, managing performance, driving automation, and collaborating with cross-functional partners in Product, Clinical, Legal, and Marketing to support company growth initiatives.
What will you do?
